## Short answer
We’ll fix this ASAP—by reshipping the correct product or refunding.
## Steps
- Take **photos** of the outer box, shipping label, internal packing, and the items received.
- Keep all packaging until we confirm next steps.
- We’ll reship or refund once we verify the issue.
## If/Then
- **If items are missing** → include a photo of everything you received.
- **If the box is visibly damaged** → photograph the damage before opening.
## What we need from you
- Order number
- Photos (label, outer box, inside, items)
## Notes
- Claims are easier to process within **48 hours** of delivery.