## Short answer
Delays can happen due to courier backlogs or weather. We’ll help you nudge the courier and keep things moving.
## Steps
- Check the **last tracking scan** and any courier notices.
- If there’s **no movement for 3+ business days**, contact us— we’ll open a courier ticket.
- For **attempted delivery**, use the courier’s re-delivery tools or reply and we’ll assist.
## If/Then
- **If tracking shows “Delivered” but you’re missing the parcel** → please check neighbours/boxes; then contact us.
- **If it’s stuck at customs** → we’ll advise what documents (if any) are required.
## What we need from you
- Order number and tracking number
- Country + postcode
- Brief summary of the delay (dates/events)
## Notes
- Typical transit times vary by country and service. Add **[AVERAGE_TRANSIT_DAYS_BY_COUNTRY]** once confirmed.