## Short answer
You’ll receive a tracking link as soon as your parcel ships. You can also find it in your order confirmation or in **My Account → Orders**.
## Steps
- Check your inbox (and Promotions/Spam) for our **shipping email**.
- Open **My Account → Orders** to see the latest status.
- Click the **tracking link** to view scans and the estimated delivery date.
- If you can’t find the link, reply with your **order number** and we’ll resend it.
## If/Then
- **If tracking hasn’t updated for 3+ business days** → reply and we’ll open a courier ticket.
- **If it says “Delivered” but you don’t have it** → check shared mail areas/neighbours/pickup boxes; if still missing, contact us— we’ll investigate and make it right.
## What we need from you
- Order number and checkout email
- Country + postcode
- Any tracking number you see
- Brief description of the issue (e.g., “no scans since Monday”).
## Notes
- Tracking updates can lag during weekends/holidays.
- Some couriers update **after** a local handover (e.g., to Packeta/GLS partners).