## Short answer
We can update your address **before dispatch**. If it has already shipped, we’ll request a redirect with the courier where possible.
## Steps
- Send your **full new address** (street, number, city, ZIP, country) and **phone**.
- If you prefer a **pickup point**, share its name/ID.
- We’ll confirm the change or advise next steps if it has shipped.
## If/Then
- **If the parcel already shipped** → we’ll try a courier redirect (availability varies by country).
- **If the country is wrong** → we usually need to **cancel and reorder** to the correct country.
## What we need from you
- Order number
- New full address + phone
- Optional: pickup point name/ID
## Notes
- We can’t deliver to PO Boxes in some countries.
- Address edits are best requested **within a few hours** of ordering.