Everything about placing orders, tracking parcels, delivery times by country, address changes, courier delays, and what to do if something arrives wrong or damaged.
How we accept payments (card, PayPal), 3-D Secure/Strong Customer Authentication, fixing failed payments, using promo codes, price questions, and invoices with VAT.
Manage your monthly chews: start, pause, skip, cancel, change pack size or delivery date, and update address or payment details for your subscription.
Our return process, eligibility and timelines, how to request a return label, satisfaction guarantee, and when refunds are issued back to your original payment method.
Dosage by weight, how and when to give the chews, expected results, full ingredients and allergens, storage tips, and what to do if your dog has a sensitivity.
Manage your account details and communication preferences, unsubscribe from marketing, and request data access or deletion under GDPR.
Anything else that doesn’t fit the categories above or unique cases—get quick help or contact our team.